Due to the Chinese National Day holiday, our website will not process orders from October 1st to October 6th and all orders will be delayed until after October 7th.

Shipping Policy

Markets

International Market: We cater to US, and Canada consumers and wholesalers, Other markets, are not available at this time.

 

When will we ship the package?

  • Processing Time: Normally, we will ship the items from our warehouse within 5-7 business days after the customer places an order. The order processing time is the time difference between the order cut-off time on the day the order is placed and when the goods are ready to be shipped (given to the transportation company). We ship with China Post, FedEx, DHL, and USPS. 
  • Delivery Time: Standard delivery time for international orders is 8-20 business days. Delivery time is the amount of time it takes for the transportation company to get the item into the hands of the customer.

 

Markets Shipping Fee

Market Delivery Time Shipping Fee
United States Standard (8-20 Business Days) $6 USD / order
Canada Standard (8-20 Business Days) $6 USD / order

 ($6 USD shipping fee per order for markets that qualify on our website)

 

Note:

  1. Due to each country's customs clearance policy, and weather and other uncontrollable factors, delivery time may be delayed by 10 working days, please do not worry, patience, if you have not received the goods within 90 days from the order, please contact us!
  2. Orders over 24 hours, can not be canceled, such as the purchase of the wrong or do not need to buy the case, please contact us in time!
  3. We do not process orders during Chinese statutory holidays!
  4. We are not responsible for any failure of delivery if an incorrect address is provided, so please check the address when placing your order!

 

About Tax

We do not charge any taxes on orders. Nevertheless, your order may be subject to taxation by the customs authorities of your country, for which we are not responsible and which the customer is required to pay.

 

Contact us

Customer Service Time: Monday - Friday 9:00 am - 18:00 pm (GMT +8) Hong Kong

E-mail: support@tradekey21.com

Phone: +852 6239 2845

US Office Address: 12318 6th Ave, College Point, Queens, New York 11356 United States

CN Office Address: Room 2305, Wu Yuan Jin Lv Plaza, Huli District, Xiamen, Fujian, China, 361016

Company Address: RM1607 TREND CTR 29-31 CHEUNG LEE ST CHAI WAN HK